Legal
Privacy Policy
Privacy Policy
Privacy Policy
Introduction
SkyMounts respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, how we use it, and how we protect it.
Information We Collect
We may collect: * Full name * Phone number * Email address * Governorate and city * Detailed shipping address * Order notes * Account information * IP address * Website usage information through cookies and analytics tools
How We Use Information
Customer information is used to: * Process and deliver orders * Provide customer support * Manage returns, refunds, and warranty requests * Improve website functionality and customer experience * Protect against fraud and misuse
Payments
SkyMounts supports Cash on Delivery and secure online payment methods. Payment information is processed through trusted payment providers and is not stored directly by SkyMounts.
Shipping
Orders are shipped within Egypt through approved shipping partners.
Cookies and Analytics
SkyMounts uses cookies and analytics technologies, including Google Analytics, Meta Pixel, and TikTok Pixel, to improve website performance, measure marketing effectiveness, and enhance customer experience.
Information Sharing
Customer information is shared only when necessary with trusted service providers involved in payment processing, shipping, customer support, and website operations.
Data Protection
We take reasonable technical and organizational measures to protect customer information from unauthorized access, disclosure, or misuse.
Customer Accounts
Customers may create and manage an account on the website. An account is required to place orders and access support services.
Support Requests
Return, refund, and warranty requests must be submitted through the Support Center associated with the customer account and related delivered order.
Contact
SkyMounts Egypt
Email:
support@skymounts.org