Legal

Return & Refund Policy

Returns, Exchanges & Warranty Policy

Returns

Customers may request a return within 14 days of receiving the product. To qualify for a return: * The product must be in its original condition. * The product must not show signs of misuse, damage, or modification. * All accessories, screws, packaging, and included components must be returned. * The return request must be submitted through the SkyMounts Support Center.

Refunds

If a return is approved due to a change of mind: * The customer is responsible for return shipping costs. * Original shipping fees are non-refundable. * Refunds apply to the product value only.

If a return is approved because of a manufacturing defect, damaged product upon delivery, or an issue covered by warranty:

* SkyMounts covers the shipping costs. * The customer receives a replacement, repair, or refund depending on the case.

Exchanges

Customers may request an exchange within 14 days of delivery. For exchanges: * The customer pays any price difference between products. * The customer is responsible for shipping costs unless the exchange is required because of a manufacturing defect or delivery issue.

Warranty

SkyMounts products include a limited 30-day warranty. The warranty covers: * Manufacturing defects. * Product damage discovered upon delivery and reported promptly.

The warranty does not cover:

* Incorrect installation. * Product modifications. * Missing accessories or components. * Damage caused after delivery. * Accidental damage. * Abnormal use or misuse.

Warranty Claims

Warranty requests must be submitted through the Support Center using the customer account associated with the delivered order.

Products Not Eligible

Returns, exchanges, or warranty claims may be rejected if:

* The product was modified. * Installation instructions were not followed. * Accessories, screws, or packaging are missing. * Physical damage occurred after delivery. * The product shows signs of misuse.

Email:

support@skymounts.org